Refund Policy

This policy explains the 14-day first-purchase guarantee, billing-error refunds, requests outside the guarantee period, exclusions and how to make a claim.

1. 14-day first-purchase guarantee

If this is your first paid subscription with us and 247Monitor isn't right for you, tell us within 14 days of the first charge and we'll refund it in full — no questions, no forms, no "retention offer". This applies once per customer, to the first charge of your first paid plan (monthly or annual).

2. Billing errors — always refunded

• Duplicate charges are refunded in full.
• Charges after you cancelled (where the cancellation predates the billing date) are refunded in full.
• If we mischarge you for the wrong plan or quantity, we refund the difference.

3. Requests outside the guarantee period

Outside the guarantee window, payments are non-refundable except where the law requires, and cancelling stops future charges while your plan runs to the end of the paid period. If a service failure on our side or a feature that did not behave as sold affected you, email us. A pro-rata refund or account credit is the usual outcome after review.

4. Non-refundable charges

• Consumed usage — SMS credits already sent and browser-run overage already metered to Stripe.
• Abuse — accounts closed for violating the Terms of Service (e.g. monitoring endpoints you aren't authorised to check).
• Charges older than 6 months, except where your statutory rights say otherwise.

5. How to claim

Email [email protected] from your account email (or [email protected] — we will route it). Tell us the charge date and amount. We confirm within 2 business days and refunds go back to the original payment method via Stripe, typically appearing within 5–10 business days depending on your bank.

6. Your statutory rights

Nothing here limits rights you have under UK consumer law (or the consumer law of your country of residence, where it applies to you). Where statutory rights are more generous than this policy, the law wins.

7. Questions

Billing questions: [email protected]. The commercial terms this policy sits inside are in the Terms of Service.