Terms of Service

1. Agreement to terms

These terms are a contract between you and 247Monitor ("we", "us"), a service operated from the United Kingdom, governing your use of 247monitor.net, app.247monitor.net and everything they provide (the "Service"). By creating an account you accept them. If you use the Service on behalf of an organisation, you confirm you can bind that organisation.

2. The service

247Monitor provides uptime, API, SSL, domain-expiry, DNS, port, heartbeat and real-browser monitoring with alerting, public status pages and related tooling. Features and limits depend on your plan as described on the pricing page; we may evolve features over time without materially reducing what your paid plan provides.

3. Accounts

You must provide accurate information, keep your credentials secure, and tell us promptly about any unauthorised use. You are responsible for activity under your account, including team members you invite.

4. Plans, billing and refunds

• Paid plans renew automatically (monthly or annual) until cancelled. Billing is handled by Stripe in GBP.
• You can cancel any time; access continues to the end of the paid period.
• Plan and add-on prices may change with at least 30 days' notice; changes apply from your next renewal.
• Payments are non-refundable except where the law requires — but if something isn't working out, contact us and we'll do our best to put it right.
• Usage-based add-ons (for example browser-run overage) are billed per the published rates.

5. Acceptable use

You agree not to:

• monitor endpoints you are not authorised to check — you must own them or have the owner's permission;
• use the Service to attack, overload, scan or probe systems, or to evade another service's rate limits or terms;
• send unlawful, deceptive or abusive content through status pages or notifications;
• resell the Service, attempt to bypass plan limits, or interfere with the platform's integrity;
• use it for anything unlawful.

We may suspend accounts that put the platform or others at risk.

6. Your content

You keep ownership of everything you put into the Service — monitor configurations, status-page content, branding. You grant us the licence needed to host and display it solely to provide the Service. You are responsible for your status-page content and for having a lawful basis to upload subscriber contact details.

7. Intellectual property

The Service, its software, design and branding are ours or our licensors'. No rights are granted except the right to use the Service under these terms.

8. Availability and support

We work hard to keep 247Monitor reliable — it is, after all, a reliability product — but unless your Enterprise agreement says otherwise, the Service is provided "as is" and "as available" without an uptime guarantee. Support is provided per your plan (community, email, or priority).

9. Data protection

Our Privacy Policy explains how we handle personal data. For status-page subscriber data you are the controller and we process it on your documented instructions.

10. Liability

Nothing in these terms limits liability that cannot lawfully be limited (including for fraud, or death or personal injury caused by negligence). Otherwise: we are not liable for indirect or consequential losses, loss of profits, or loss of data caused by events outside our control; and our total liability in any 12-month period is capped at the amount you paid us in the 12 months preceding the claim. Monitoring is an early-warning aid — it does not replace your own operational responsibility for your systems.

11. Termination

You may close your account at any time. We may suspend or terminate accounts for material breach of these terms. After closure your data remains exportable for 30 days, then is deleted per the Privacy Policy.

12. Changes to these terms

We may update these terms; material changes will be notified by email or in-app at least 14 days before they take effect. Continued use after that constitutes acceptance.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

[email protected] · 247Monitor, United Kingdom